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Booking and Cancellation Policy:

1 ROOM RATES 

  • Advertised internet prices, brochures or any other advertising are valid only for the specified dates and may vary without notice;
  • Rates include lodging with breakfast (any other meals and services will be charged separately).  

2 – Payment Methods  

  • We request the payment of 50% of the total stay, to be made 14 days before arrival. Reservations made less than 14 days prior to the check-in date will be charged immediately 50% of the total stay, in the form of deposit into bank account or pre-payment on credit card;
  • The reservation will only be confirmed after receiveing the deposit receipt (via e-mail) and confirmation of the same made by the financial sector of the hotel;
  • The balance must be paid at check-out along with any extra expenses, on credit, debit or cash cards (we do not accept payments in traveller checks).

3 – Refunds and Cancellations Policy 

  • Requests for cancellation should be forwarded to the reservations department via email or telephone;
  • Cancellations or postponements made more than 15 days prior to the check-in date will have a full refund or letter of credit valid for 6 months (excluding bank or administrative expenses if any);
  • Cancellations or postponements made between 14 and 07 days of the check-in date will have 70% refund or letter of credit valid for 6 months;
  • Cancellations or postponements made less than 06 days and in the show, there will be no refund of the amount paid;
  • Drop-off at check-in and early check-out, there will be no discount on the value of the stay;
  • NO SHOW – The room will be available for rental 24 hours after the check-in time.  

4 – Children’s Policy

  • From 0 to 6 years, one child FREE in the same room as the parents or legal guardian;
  • From 7 to 12 years old, in the same room as the parents or legal guardian, the child will pay an extra bed;
  • From the age of 13 and on, the child will be charged as an adult, in the same apartment as the parents or legal guardian.